All rates quoted are per night and include GST.
Rates and conditions are subject to change at any time and without notice. Minimum stay periods and apply during peak times. Peak rates will apply during busy periods including Public Holidays and during events held in Hawkes Bay. No changes are allowed to bookings for these periods.

A deposit of 50% of the total stay is payable to confirm a booking. Reservations are only confirmed on receipt of deposit.
The balance of the reservation is payable in full on arrival. We except all major credit cards and EFTPOS.

Management observes the right to re-quote any errors in quoted price (including verbal and written quotes).

Reservations are a contract between Te Mata Views and the person named on the reservation and are not transferable to any other person.  The named person must occupy the site or unit for the duration of the contract and is ultimately the responsible for all occupants and visitors of that site or unit. Management will charge additional costs for damages and/or additional cleaning required to Te Mata Views property. Any breach in rules will result in cancellation of tenancy, and NO refund will be given.

There is a fee of $5.00 per powered or non - powered site if you wish to be allocated to a certain site or if you and your group would like to be side by side. Subject to availability.

Cancellations within 3 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 3 weeks will incur a $80 cancellation fee.
Group booking cancellations within 3 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 6 weeks will incur a $80 cancellation fee per unit/site booked. A group booking is a booking with 2 or more units/sites, or 10 or more people. If the group booking is part of confirmed booking/ wedding party- this cancellation policy will not apply. (terms and conditions-Weddings)

Cancellations will not be permitted during peak periods including School Holidays, Public Holidays or during Hawkes Bay Events.

We do not give refunds for acts of God (bad weather) We suggest that you acquire Holiday Insurance to allow for this- or interruptions out of our control.

We do not allow credit for any cancellations of units/ sites or transfer of funds to other bookings.

Amendments can be made at Managements discretion (an administration fee will apply). If an amendment results in shortening of the stay or a reduction in guest numbers, it will be treated as a cancellation.

There are no cancellations/refunds permitted with any bookings made Via Online Travel Agents - ie Booking.com

NO REFUND FOR EARLY DEPARTURE.

Arrival Time: after 2pm
Departure Time: by 10am
No early check-ins or late check-outs are permitted at peak times.

Children are persons 1-13 years inclusive. Infants are classed as under 1 year and are FREE of  charge.
All persons 14 years or over are adults.