Te Mata Views, Hawkes Bay Lodge  Policies - Terms and Conditions

Child Policy

Children are persons 1-13 years inclusive. Infants are classed as under 1 year of age are FREE of charge.
All persons 14 years or over are adults.

Payment Policy

A Minimum deposit of 50% of the total stay is payable to confirm a booking. A credit card fee of 2.75% will be charged to all payments used by a credit card.For long weekends and peak season 100% deposit is required. Reservations are only confirmed on receipt of deposit.
The balance of the reservation is payable in full on arrival.
Management observes the right to re-quote any errors in quoted price (including verbal and written quotes).
Te Mata Views is Trading as
Beachfront Mahia Ltd

Reservations Policies

All rates quoted are per night and include GST.
Rates and conditions are subject to change at any time and without notice. Minimum stay periods and apply during peak times. Peak rates will apply during busy periods including Public Holidays and during events held in Hawkes Bay. No changes are allowed to bookings for these periods.

A deposit of 50% of the total stay is payable to confirm a booking. Reservations are only confirmed on receipt of deposit.
The balance of the reservation is payable in full on arrival. Management observes the right to re-quote any errors in quoted price (including verbal and written quotes).

Reservations are a contract between Te Mata Views and the person named on the reservation and are not transferable to any other person.  The named person must occupy the site or unit for the duration of the contract and is ultimately the responsible for all occupants and visitors of that site or unit. Management will charge additional costs for damages and/or additional cleaning required to Te Mata Views property. Any breach in rules will result in cancellation of tenancy, and NO refund will be given.

 

Cancellations within 3 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 3 weeks will incur a $80 cancellation fee.
Group booking cancellations within 3 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 6 weeks will incur a $80 cancellation fee per unit/site booked. A group booking is a booking with 2 or more units/sites, or 10 or more people.

Cancellations will not be permitted during peak periods including School Holidays, Public Holidays or during Hawkes Bay Events.

Amendments can be made at Managements discretion (an administration fee will apply). If an amendment results in shortening of the stay or a reduction in guest numbers, it will be treated as a cancellation.

There are no cancellations/refunds permitted with any bookings made Via Online Travel Agents - ie Booking.com

NO REFUND FOR EARLY DEPARTURE.

Arrival Time: after 2pm
Departure Time: by 10am
No early check-ins or late check-outs are permitted at peak times.

Children are persons 1-13 years inclusive. Infants are classed as under 1 year and are FREE of  charge.
All persons 14 years or over are adults.

CONTACT US TODAY

 Location 172 St Andrews Road, Havelock North, 4130

 Reservations call 027-8679680 

 Email:   temataviews@hawkesbaylodge.co.nz