Te Mata Views Resort, Hawkes Bay Policies - Terms and Conditions-Cancellation Policy- Accommodation

Child Policy

Children are persons 1-13 years inclusive. Infants are classed as under 1 year of age are FREE of charge.
All persons 14 years or over are adults.

Check in Policy

A registration form is signed on arrival. A credit card will be held, for and any damages or missing items should they occur.

This property is privately owned and management reserves the right to refuse service to anyone. We will not be responsible for guest or visitors of  guests or for any loss or damage to any valuable's on the property.

You are responsible for all your visitors. Visitors are under the discretion of Management.

By signing this, you agree to all the above terms and all other terms and conditions in all our policies

Payment Policy

A Minimum deposit of 50% of the total stay is payable to confirm a booking. Total amount will be payable  for 1 night stays.  A credit card fee of 2.85% will be charged to all payments used by a credit card. For long weekends and peak season 100% deposit is required. Reservations are only confirmed on receipt of deposit.

Credit Card details will be held on your account prior or when you are checking in. For any extra room charges, damages or bonds.

CASH IS NOT EXCEPTED ON THIS PROPERTY. Visa, Mastercard, EFTPOS, Direct Credit.

The balance of the reservation is payable in full on arrival.
Management observes the right to re-quote any errors in quoted price (including verbal and written quotes).
Te Mata Views is Trading as
DE & BROWN FAMILY TRUST LIMITED

Reservations Policies

All rates quoted are per night and include GST.
Rates and conditions are subject to change at any time and without notice. Minimum stay periods and apply during peak times. Peak rates will apply during busy periods including Public Holidays and during events held in Hawkes Bay. No changes are allowed to bookings for these periods.

A deposit of 50% of the total stay is payable to confirm a booking. Reservations are only confirmed on receipt of deposit.
The balance of the reservation is payable in full on arrival. We except all major credit cards and Efpos. CASH IS NOT EXCEPTED ON THIS PROPERTY

Management observes the right to re-quote any errors in quoted price (including verbal and written quotes).

Reservations are a contract between Te Mata Views and the person named on the reservation and are not transferable to any other person.  The named person must occupy the site or unit for the duration of the contract and is ultimately the responsible for all occupants and visitors of that site or unit. Management will charge additional costs for damages and/or additional cleaning required to Te Mata Views property. Any breach in rules will result in cancellation of tenancy, and NO refund will be given.

 

Cancellations within 3 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 3 weeks will incur a $80 cancellation fee.
Group booking cancellations within 3 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 6 weeks will incur a $80 cancellation fee per unit/site booked. A group booking is a booking with 2 or more units/sites, or 10 or more people. If the group booking is part of confirmed booking/ wedding party- this cancellation policy will not apply. (terms and conditions-Weddings)

 

Cancellations will not be permitted during peak periods including School Holidays, Public Holidays or during Hawkes Bay Events.

We do not give refunds for acts of God (bad weather) We suggest that you acquire Holiday Insurance to allow for this- or interruptions out of our control.

Amendments can be made at Managements discretion (an administration fee will apply). If an amendment results in shortening of the stay or a reduction in guest numbers, it will be treated as a cancellation.

There are no cancellations/refunds permitted with any bookings made Via Online Travel Agents - ie Booking.com

NO REFUND FOR EARLY DEPARTURE.

Arrival Time: after 2pm
Departure Time: by 10am
No early check-ins or late check-outs are permitted at peak times.

Children are persons 1-13 years inclusive. Infants are classed as under 1 year and are FREE of  charge.
All persons 14 years or over are adults.

CONTACT US TODAY

 Location 172 St Andrews Road, Havelock North, 4130

 Reservations call 06 8770770

 Email:   temataviews@hawkesbaylodge.co.nz

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